If not, we would find out if it is just affecting that one host, or is it affecting other hosts in the same area? We would check to see if we can ping from the source to the destination. This is to find out information about the problem.įor example, we've got a connectivity problem. Once you've done that, you then move into gathering information. This clearly specifies exactly what the problem is. Up at the top, the first thing to do is to define a problem. It lays out in a logical fashion the steps that you can follow to figure out what's causing a problem. This is quite useful if you're new to networking. To be honest, as you get more experienced, you'll be able to troubleshoot naturally without using a diagram like this. Below is the official Cisco troubleshooting methodology diagram, and this is the recommended way by Cisco to work through troubleshooting a problem.
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